Quick Reference Policy Matrix
Use this quick matrix to understand the request window, allowable reasons, return shipping cost, and refund method for each support scenario.
| Request Type | Time Window | Allowable Reasons | Return Shipping Cost | Refund Method |
|---|---|---|---|---|
| Exchange | Within 7 days of delivery. | Size mismatch or color change. | 100% Free (We pick it up) | New size/color shipped instantly upon validation. |
| Return | Within 7 days of delivery. | Manufacturing defect, wrong item sent, or quality issues. | 100% Free (We pick it up) | Prepaid: Direct bank refund. COD: Store Credit. |
| Cancellation | Before item ships (within 24-48 hours). | Any reason. | N/A | Direct refund to your original payment method. |
Step-by-Step Fulfillment Guidelines
To request a return or exchange, reach out to our Customer Care team at sales@tinyorganix.com or WhatsApp 9037448632 between 10:00 AM and 6:00 PM within 7 days of receiving your package.
Exchanges
You can exchange an item for the exact same product in a different size or color, subject to stock availability. If your size is out of stock, we will issue a full refund immediately - no questions asked.
Condition Requirement
To maintain our strict hygiene and safety standards for infants, all garments must be completely unused, unwashed, and have all original tags intact alongside the invoice. Tiny Tootle reserves the right to decline return requests that fall outside our specified eligibility reasons or quality standards.
Order Cancellations
Changed your mind? You can cancel your order at no charge as long as it has not shipped from our warehouse yet, typically within a 24 to 48-hour window. Contact us at sales@tinyorganix.com or WhatsApp 9037448632 to halt an order. Your funds will be routed back to your account within 4 to 7 working days.
What to Do If You Receive a Wrong Item
Mistakes are rare, but we fix them instantly. Report the incorrect product immediately to sales@tinyorganix.com. We will dispatch a courier to handle a free reverse pick-up. Once verified at our center, we will instantly ship out the correct item or issue a full refund.
Reverse Logistics (Do I need to ship it back myself?)
No. We value your time. We will arrange a 100% free home pickup through our dedicated shipping partners across India. You don't pay a single rupee for returns or exchanges.
How Your Refund is Processed
Prepaid Orders: The full amount will be credited directly back to your original payment source (Bank, UPI, or Wallet) within 4 to 7 working days. Cash on Delivery (COD) Orders: The amount will be instantly loaded as Store Credit linked to your account, ready to use on any future Tiny Tootle purchase.